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Daily Debris Collection

September 16, 2016

On September 15, the City-Parish began the daily televised debris removal updates. The updates will be held Monday through Friday at 11 a.m. in the temporary EBR Metro Council Chambers.

The updates can be streamed live during the updates on Metro Channel 21 and on Updates can also be found on the progress map:

Donate to Flood Victims

September 06, 2016

Volunteers Needed

September 06, 2016

Those looking to help their neighbors can register at:

Debris Removal and Trash Pickup

September 06, 2016

Food Benefits

August 29, 2016

New applicants and those who have pre-regsitered MUST go to a DSNAP site to finish the process and determine if you are eligible for DSNAP benefits.

How to Pre-Register:

  1. Visit or call 1-888-LAHELP-U

  2. Provide the following information:

    • Names, Social Security Numbers and Dates of Birth for each household member

    • Address and Parish where you currently live

    • Monthly income for each household member

    • All liquid resources for each household member (cash on hand, checking, savings)

  3. After an emergency, visit a DSNAP site to verify your information and identity and receive your benefit card if you qualify.


If you already receive SNAP benefits and are eligible for disaster benefits, you do not need to pre-register, as benefits will be added to your benefit card automatically.  Pre-registering does not guarantee benefits. 

You may name an Authorized Representative to go to a DSNAP site on your behalf. Accommodations will be made for the elderly and those with disabilities to reduce on-site wait times. Authorized Representatives must bring with them to the DSNAP site a picture ID and the picture ID of the applicant/head of household along with a signed statement from the applicant/head of household or an adult household member authorizing them as a representative and to make an application on their household's behalf.

Shelter at Home Program

September 06, 2016

  • Elligable homeowners will be able to take shelter in their home during the rebuilding process.

  • To apply:

National Disaster Distress Hotline

September 06, 2016

For those experiencing emotionl distress due to the flood can receive help from the National Disaster Distress Hotline 24/7.

  • Call 1-800-985-5990

  • Text ‘TalkWithUs’ to 66746

Unemployment Assistance

September 06, 2016

To apply for temporary assistance:

National Flood Insurance Program (NFIP)

August 14, 2016

If you are WITHOUT flood insurance, FEMA's disaster relief program provides grants and loans.

FEMA disaster relief number is (800) 621-3362. ​

If you DO HAVE flood insurance, here are a few helpful flood claims numbers:

  • Allstate (800) 527-2634 or (866) 747-1603

  • American Bankers/ Assurant (800) 423-4403

  • Bankers Insurance Group (800) 627-0000 ext 4704

  • Liberty Mutual (800) 225-2467

  • State Farm (800) 782-8332

Housing Assistance for Affected Families include:

  • Rental payments for temporary housing for those whose homes are unlivable.  Initial assistance may be provided for up to three months for homeowners and at least one month for renters.

  • Grants for home repairs and replacement of essential household items not covered by insurance to make damaged dwellings safe, sanitary and functional.

  • Grants to replace personal property and help meet medical, dental, funeral, transportation and other serious disaster-related needs not covered by insurance or other federal, state and charitable aid programs.

  • Unemployment payments up to 26 weeks for workers who temporarily lost jobs because of the disaster and who do not qualify for state benefits, such as self-employed individuals. 

Business Recovery Centers

September 06, 2016

  • Centers are located in East Baton Rouge Parish at the following locations:

    • Baker: Baker Workforce Development Center, 3262 Baker Blvd.,

      • Open Monday through Saturday from 8 a.m. to 4:30 p.m. and Sunday from noon to 4 p.m.

    • Baton Rouge: Louisiana State Archives, 3851 Essen Lane (near Interstate 12),

      • Open Monday through Saturday from 8 a.m. to 4 p.m.

IRS Tax Relief

September 06, 2016

  • To find out if you qualify, click link below.

Replacing Lost or Damaged Documents

August 30, 2016

See the list below to learn how to replace important documents lost during the flooding:


SNAP Cards:

(Food Stamps): Phone: 1-888-524-3578



Green Cards: 

Phone: 800-375-5283 



Birth and Death Certificates: 

Phone: 225-342-9500



Louisiana Driver’s Licenses: 

Phone: 888-214-5367



Bank Checks, ATM/Debit Cards or Safe Deposit Boxes:

Phone: 877-275-3342



Credit Reports: Equifax, Experian or TransUnion

Phone: 877-322-8228



Social Security Cards:

Phone: 800-772-1213



Fraud Alerts or a Credit Freeze:



Other support:

Identity Theft Resource Center:

Phone: 888-400-5530




Medicare Cards:

Phone: 800-772-1213 =3708  



Phone: 877-487-2778



U.S. Savings Bonds:

Phone: 844-284-2676 (toll-free)



Tax Returns:

Phone: 800-829-1040



Military Records:

Phone: 866-272-6272



Insurance Documents:

Phone: Check with your insurance agent.



Real Estate and Property Records (Mortgage Documents, Deeds, etc.):

Phone: Contact your agent.



Medical and Prescription Records:

Call your doctor; medical and prescription records are tracked electronically.


Proof of Address/Residency:

Contact your local utility company to obtain a recent bill.


National Archives Records:

Phone: 866-272-6272

Website: General:

Website: Saving family records: 

Consumer Fraud

September 06, 2016

To report consumer fraud, call the Attorney General’s hotline at: 1-800-351-4889

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On Aug. 14, a major disaster was declared for 21 Louisiana parishes including East Baton Rouge, Livingston, St. Helena and Tangipahoa, Acadia, Ascension, East Feliciana, Iberia, Lafayette, Pointe Coupee, St. Landry and Vermilion. 


“This is an historic flooding incident in Louisiana,” said Gov. Edwards.  “We are working around the clock to get every available resource into the hands of the people of our state.  No one will be forgotten as we continue to assess the damage. I will continue to work with the federal government, as well as state, local, and federal partners, to make sure the resources we need are on the ground as soon as possible.”


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